Conditions for unconditional return of goods

The customer has the right to return goods without giving any reasons and to return the goods within 14 (fourteen) calendar days after receiving them.

With the expiration of this period, the customer loses the right to request an unconditional return of the item.

Shavi, at its own expense, ensures that the user can take back the item to be returned within 2 working days in the Tbilisi area, in the case of large and small regions, the item will be returned within 7 (seven) working days after the application is made.

How do I submit a product return request?

• You can request in writing to the Shavi support team by sending an email to orders@shavi.coffee.
• If you wish to return the product, the product must be accompanied by all accompanying parts and documents (if any) provided at the time of purchase. Warranty sheet, technical passport, other documents accompanying the item, undamaged box of the item, accessories, and others.
• If the product cannot be returned due to any of the exceptional grounds set out in this document, you will be notified within 48 hours of receiving notification from Shavi and the item will be returned to you.
• Shavi representatives will contact you within 24 hours after receiving the application regarding the return procedure.
• If the product is subject to unconditional return, the refund will be made within a maximum of 5 working days after receiving the returned items.
• Refunds will be made using the same means of payment that the user used, unless the user agrees to use another means of payment.

Goods are not subject to unconditional return if:

• The purchased product is perishable or has a short shelf life.
• The product is a hermetically sealed item, its airtightness has been broken after delivery, and therefore the product cannot be returned due to health or hygiene reasons.
• Due to its characteristics, the delivered product was inseparably combined with another product at the time of delivery.
• The product is a magazine-newspaper or other type of periodical publication (unless their delivery is based on a subscription contract).
• The price of the product does not exceed 30 GEL.
• The product does not come with all accompanying parts and/or documents provided at the time of purchase.
• The packaging (box, bag, hatch) is damaged by the user, which cannot be restored to its original state (it does not mean opening the package).

Result of product failure

If due to the user's fault, the courier company fails to deliver the products purchased on the shavi platform at the time/address specified by the customer, the Shavi support team will contact the customer again within a reasonable time and specify the desired time/address for product delivery. If due to the fault of the customer, it is not possible to contact him repeatedly or to deliver the products purchased to the customer repeatedly in the period/address desired by the customer, Shavi reserves the right to cancel the order 10 (ten) days after the execution of such order and return the amount paid to the customer no later than 5 ( five) days.